General
- How long does it take to set up a new account?
It takes less than a day to open your account, however it can take 2-3 days for your web site to be
visible on the Internet as it takes that much time for your
nameservers to be propagated throughout the Internet.
- What is the hardware configuration of your servers?
Please click here to find the hardware specification of our servers.
- What software and operating system run on your servers?
Please click here to find the software specification of our servers.
- Can I upgrade my account type in the future?
Yes, you can easily upgrade/downgrade your account anytime. You will be charged (or refunded)
the difference accordingly.
- Are there any hidden charges?
No there are no hidden charges. All our prices are published on this site. If you require
or use any additional service (disk space or bandwidth), you can find the rates on the same page.
- Do you provide unlimited storage or unlimited bandwidth?
There is no such thing as unlimited storage (disk space) or unlimited bandwidth. If you know
any such service, please contact us and we will be more than happy to get such
an unlimited hard disk or unlimited fiber optic connection. Fact of the matter is that any
hosting provider that advertises "unlimited" disk or bandwidth is deceiving you.
- How do you charge for over usage of disk space or bandwidth?
If you go over the limit of your disk space or bandwidth allowance, we charge for the next incremental
block. For example, if your disk allowance was 50MB and you used 51MB or 59MB, then we charge you for
the 10MB block above 50MB. Similarly our bandwidth charges are per GB. All these calculations are done
based on monthly usage. Bandwidth is calculated on monthly basis anyway, disk space is the average
use during the month. However we have never applied these over usage charges to any of our
customers, because they never go out of the limit. If you feel you will be going out of limit soon, you
can upgrade your account. We provide a very smooth upgrade path.
- Do you provide phone support?
No. To keep our administrative costs low and to provide highest quality of web hosting services
at affordable rates we do not employ dedicated phone support staff. However, our 24/7 trouble
ticketing system is linked with pagers. So you can rest assured there is someone always available to
help you out.
« back to main faq
|
